Shipping policy

Returns, Exchanges and Refunds

You have 14 days from the date you receive your order to return your purchase.

To be eligible for a return, items must be returned in new, unworn, and unused condition, with all original tags attached and in their original packaging. Please include a note with your order number, your name, and whether you are requesting a refund.

Refunds will be issued to the original payment method within 14 days after your return has been received and approved.

Please note that we do not offer direct exchanges. If you wish to order a different size or product, please return your item for a refund and place a new order.

ALL RETURNS MUST BE SENT TO THE FOLLOWING ADDRESS:

Welcome Agency c/o AI Logistik
Mejerivägen 1
523 60 Gällstad
Sweden

International Orders (Outside the EU)

We ship internationally on a DAP (Delivered at Place) basis.

This means that any customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country are not included in the purchase price or shipping cost. These charges are the responsibility of the customer and must be paid upon delivery, if applicable.

Customs policies vary by country, so we recommend contacting your local customs office before placing your order.

If an international order is refused due to unpaid customs charges or is returned to us, any shipping costs, return shipping costs, customs charges, or handling fees incurred will be deducted from the refund.